-Standard Packaging
Standard Packaging includes silver polishing cloth, maintenance card, jewelry storage boxes, sticker, sterilized alcohol pad, dispatch list, and all items will be packaged together.
-Gift Packaging
Gift Packaging includes everything in standard package. Besides, you can add gift message at checkout for a special touch to your thoughtful gifts. Hand-written card with your special notes and a wax sealed package will be offered.
Please contact zzzitajewels@outlook.com within 7 days of receiving your order and we will issue you with our returns address. If you receive a broken piece, please contact zzzitajewels@outlook.com within 48 hours of receiving your order and we will give you the feedback on compensation or other options. The buyer is responsible for shipping their return within 3 days of receiving our returns address. Any items shipped after that will be accepted at our discretion. Please note that original shipping charges are non-refundable. Please note items marked in the SALE are non-refundable.
Jewellery which has been returned in the original packaging and is unworn will be refunded, and tags must be attached. Earrings, necklaces and rings WILL NOT be refunded due to hygiene reasons. Custom item WILL NOT be refunded.
The buyer is responsible for the cost of shipping the items back. We recommend you send back any returns using a signed for postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 14 days from the date of your return being processed for the refund to credit your original method of payment. Zzzita reserves the right to refuse any returns which do not meet our return policy requirements.