Custom Zora Double-heart Necklace

• Length: 15.75+1.97 inches
• Weight:  5.9 g 
• Material: 18k gold-plated titanium steel for chain; gold-plated drip glazed copper
• Closure Way: loster clasp

Please note that due to the drip glaze process, the finish on your item may be uneven and vary in color and texture. This is a natural characteristic of the product.

• Pearls:

1. Pearl jewelry needs to be wiped with a dry and clean soft cloth to remove dust, dirt and human grease from the stained surface. Pearls are weak to acid and alkaline resistance, please try to avoid sweat contact.
2. Pearl jewelry should not be stored in direct sunlight, which may cause the pearl jewelry to lose its luster and peel. 
3. Pearls are easily worn, it is not recommended to store and save with harder or sharp-edged jewelry (such as silver jewelry, etc., it is recommended to store and care separately) 
4. You need to take off your pearl jewelry before bathing and exercising.

• Gold/silver-plated metals:

1. It is recommended to store your jewelry away from chemicals, perfumes, skin care products, etc. These environmental factors may oxidize the jewelry.
2. The storage box provided by Zzzita is a good storage environment to prevent oxidizing substances in the air from damaging your jewelry. Please gently wipe your jewelry with a soft, delicate dry cloth or the silver polishing cloth included with your order.
3. Note: Never rub your jewelry too hard to polish it, as you may wear the plating. Please remove your jewelry when bathing, exercising, or sleeping.

• Silver jewelry:

1. Reduce contact with water, make-up, and toiletries.
2. Use a silver polishing cloth (included with order) to wipe your product.
3. You can add baking soda to water, soak for a few moments, then wash with water and wipe clean and keep dry. 
4. Not recommended to wear in the shower, sleeping and exercise.        

• General care guidelines:

1. After each wear, use a soft cloth (order with additional silver cloth) to gently wipe the skin oil from your jewelry.
2. Keep toiletries and makeup away from where you store your jewelry, as these acidic and harsh ingredients may have an effect on your jewelry.
3. Remove your jewelry before sleeping, swimming, bathing, or exercise.
4. Gold-plated jewelry can extend its color retention by being properly maintained, but it will still oxidize over time. If your jewelry has not been worn for a long time and lost its original off color, you can use a silver polishing cloth, jewelry polishing cloth to wipe.

-Standard Packaging

Standard Packaging includes silver polishing cloth, maintenance card, jewelry storage boxes, sticker, sterilized alcohol pad, dispatch list, and all items will be packaged together.

-Gift Packaging

Gift Packaging includes everything in standard package. Besides, you can add gift message at checkout for a special touch to your thoughtful gifts. Hand-written card with your special notes and a wax sealed package will be offered.

Please contact zzzitajewels@outlook.com within 7 days of receiving your order and we will issue you with our returns address. If you receive a broken piece, please contact zzzitajewels@outlook.com within 48 hours of receiving your order and we will give you the feedback on compensation or other options.  The buyer is responsible for shipping their return within 3 days of receiving our returns address. Any items shipped after that will be accepted at our discretion. Please note that original shipping charges are non-refundable. Please note items marked in the SALE are non-refundable.

Jewellery which has been returned in the original packaging and is unworn will be refunded, and tags must be attached. Earrings, necklaces and rings WILL NOT be refunded due to hygiene reasons. Custom item WILL NOT be refunded.

The buyer is responsible for the cost of shipping the items back. We recommend you send back any returns using a signed for postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 14 days from the date of your return being processed for the refund to credit your original method of payment. Zzzita reserves the right to refuse any returns which do not meet our return policy requirements.